Selecting A Telephone System For Your Small Office

Businesses, even small ones, need a telephone system. If you have never purchased one before, or it has been a while since your last PABX was installed, here is your guide to selecting a phone system suitable for a small office.

Why do I need a phone system?

Haven’t got a phone system and not sure why you need one? Here are 5 quick reasons why every business, large and small, should have a system:

  1. Hold and transfer calls between handsets.
  2. Music on hold while your customers and suppliers wait.
  3. Voicemail, and picking up voicemail from any location.
  4. Night mode (send calls to voicemail or another number after hours).
  5. Expandability: more handsets, different types (simple, large, portable, etc), external bells and ringers, door phones, and much more.

Can you do this with ‘normal’ phones bought from a department store? Maybe. However a proper business telephone phone system does this and more so much better than any domestic system.

Trunks and extensions

Telephone system handsetFirst thing you need to do is work out how many trunks and extensions you need. Trunks are lines going to the outside world. Depending on your business you might get away with one trunk for 5 office staff for a quiet office, but if you are a sales-oriented business you might need one trunk for every 2 staff, or perhaps one for every single staff member.

Extensions are the internal lines: i.e. handsets. Don’t forget that special equipment such as door phones also count as an extension. Every office staff member should have an extension, and also every room in your office, including lobby / reception, warehouse, and other places where calls might want to be made or taken.

Think about the future as well: are you likely to grow? How many extensions will you need in two or three years time? A phone system is likely to stay with you for at least three years so be sure to choose one with at least a little flexibility to grow.

Digital, VOIP, or Hybrid

Digital systems are the most common out there – these are the ones that take calls in off copper wires from the street, and send them to handsets in your office. Those trunks to the street are sometimes referred to as PSTN, or POTS lines. Because of their ubiquitous nature, digital phone systems are very reliable.

VOIP (Voice Over Internet Protocol) are the newer systems that use the Internet to make and/or receive calls. Think Skype, but more professional. The advantage of VOIP is cheap calls, particularly long distance and international calls. The disadvantage is reliability: you will need a good broadband Internet connection that doesn’t go down, because when the Internet goes down, so will your ability to send and receive calls. That includes emergency calls so you should always have a backup phone available: whether PSTN or mobile phone.

A hybrid system is the best of both worlds: combining reliability of a digital phone system, with the flexibility of VOIP. You might have incoming calls on the PSTN lines from the street, outgoing calls via VOIP, but if Internet goes down everything can automatically go through the PSTN lines. A hybrid system is likely to cost more than VOIP alone, but is probably the best system out there these days that balances features, flexibility, and reliability.

Analogue devices

Although the world is going digital you still might have some analogue devices in use. These include fax machines, EFTPOS / card processing machines, dial up modems, and alarm systems. Typically your phone technician or electrician can wire these up separate to the phone system, but if you want the flexibility of being able to move these devices around the office, look for a phone system that supports analogue extensions.

GSM Gateway

GSM is the protocol used by your mobile / cell phone. A GSM gateway is effectively another cell phone, that connects straight in to your telephone system. There is a port (or two or more) for mobile phone SIM cards to go in. Once plugged in these lines appear as standard trunk lines on your phone system.

Why would you want a GSM gateway? Because many fleet plans on your cell phones will give cheap or free calls to certain numbers. Many offices use this line to call other members of the fleet (which is often free), and/or reserve a trunk for staff members who want to call in, even if the main office numbers are busy or going to voice mail.

Configuration and Support

Often overlooked, but very important: who is going to set up your system and will they support it? Even VOIP systems can be tricky to set up so be sure to find a local person who will look after you. Also find out what it will cost to make changes later on, because a simple reconfiguration could cost $100 or more an hour for a technician to make the change. Some phone systems allow the configuration to be altered remotely, avoiding the time and expense for a technician to visit your premises, and instead make the change from their office in minutes.

Where to now?

If you choose to contact a phone system company directly you are likely to be bounced on to a reseller, who you may or may not want to deal with.

If you have a trusted phone system rep, or even just a cable guy, find out that they would recommend. Explain what you want to achieve and they should be able to recommend a system that meets your requirements and your budget.

If you don’t have anyone to call on, can you ask other businesses in your neighbourhood for a referral?

Finally, your IT technician that services your computer gear can help find a business to work with. Just be wary of the IT guy who wants to do it all himself, but might not have the experience. VOIP systems are easier to configure than traditional digital systems, but they are still complex pieces of equipment. Leave the computer guy to helping you set up your small office computer network.


How To Minimize Overheads And Expenses In A Small Business

When you are just starting out, or perhaps you simply just have a small business, keeping costs down is crucial. You can’t afford to waste cash on things you don’t need, and time dealing with anything other than your priorities. Here are five key expenses faced by many small offices and how to minimize them.

1. Office Space

First you should ask yourself, Do I really need an office at all? Working out of one’s home is quite acceptable these days. Internet based businesses are able to put up their shopfront in a virtual world without anyone knowing where the physical work happens. Even if you do plan on bringing clients over to meet you, a home office can still be a cheap, neat, and functional space separate from living areas of your house. You can read about setting up a home office here.

If you must have office space, try negotiating the rent down a little. In many areas landlords are struggling to fill space, and once tenants are in there they don’t want to lose them. Use it to your advantage. Ask for lower rent or more flexible lease terms such as a rent-freeze for two or more years.

If you are locked in to a larger office and not fully utilizing it, perhaps you can sub-let out a room to somebody. Sometimes micro-businesses need office space because their home is unsuitable, and a single cubicle or a small room would be perfect for them.

2. Office Furnishings

Small and simple office with few furnishings to save money

Whether you are working from home or in a commercial office, you are going to need some basic furniture such as chairs, desks, and storage. To keep costs down you should look on the second hand market – whether that be EBay, Craigslist, or some other local classifieds service. There are many bargains to be found at a price heavily discounted off retail. Plus you are in a better position to negotiate down the asking price. Items for sale might not be in new condition, but who cares if there is a scuff or scratch present? There are hundreds of dollars to save by buying used furniture, or conversely, hundreds of dollars to waste on purchasing new furniture.

3. Staffing

For many businesses this is a significant cost, perhaps 50 to 80% of your total overhead. Hire only when it hurts – when you just can’t survive without the extra help, working crazy hours, and the business simply cannot function much longer on the staff you have. It will mean the new recruit won’t be sitting idle waiting for business to develop, so you can get more output from their wage, and they will have plenty to do to keep them occupied and interested in the work.

On the other side of the employment ledger, if somebody is not working out, or you just can’t afford them long term, firing should be done fast. Don’t wait, don’t hope, just get it over and done with. The conversation will be uncomfortable for many bosses but you, the former employee, and the rest of the office staff will be better off for it. Once the deed is done don’t jump straight in to hiring again – try to delay, again until it hurts.

4. Consumables

Reduce paper, reduce toner and ink, reduce printed material in general. This eco-friendly idea is also a major cost saver. Check out our tips on How To Reduce Paper Usage In The Office on exactly what you can do to reduce consumable costs.

If you have a fax machine consider moving to an email fax service, even if only for inbound. Many e-fax services will port your existing number, and although the initial setup cost might seem high, over a year and beyond you will save money each and every month you don’t have to pay for line rental, paper, toner, and equipment maintenance costs.

5. Power

If you run a lot of electronic equipment and/or you have heaters and air conditioners, electricity costs could be significant for your small office. For tips and ideas on how to reduce power costs and help save the environment, have a read of The Environmentally Friendly Office. There is always opportunity to reduce power usage by turning off or changing lights, turning down the cooling just a pinch, or replacing energy-sapping equipment.


Here we have presented strategies for reducing overheads and expenses in a small business. Office space, furnishings, employee, consumables and power costs can all be reduced with some smart thinking. Why not have a look at your office expenses today and see what savings you can make? Both now and over the next 12 months.



Unusual (And Cool) Stationery Ideas For Your Desk, Or Somebody Else’s

Looking for a small gift that is a little outside the ordinary, but still useful? Check out these three novel ideas. They won’t break the budget and could bring a smile to even the grumpiest of workmates!

Charging Charlie the Fireman Charger Cable

Charging Charlie Fireman Cable HolderNever lose your phone charger again! Charging Charlie will keep it secure and avoid your MP3, iPod, iPhone, or USB cable from escaping out the back of the desk. At under $20, bright red, and taking up a small desk footprint, it is both practical and fun!


Splat Stan the Drink Coaster

Splat Stan Drink CoasterMaybe you are looking for something with humor a little darker than Charging Charlie. Splat Stan is a coaster for your beverage of choice. Made of a funky silicone rubber it will insulate your cup and keep it from sliding around the desk. This one is under $10 at Amazon and a bargain if you are looking for a small Christmas or birthday gift for somebody at the office.

Amazon also sell a bunch of other similarly black-humored and unusual office accessories by the designer Suck UK.

Tech Tools ‘Fist’ Pen Holder

Tech Tools Fist Pen HolderMost of us have pens, pencils, markers and other odd bits of stationery rolling around the desk. Sure a jam jar can serve the purpose of keeping them together, but why not get funky with this white fistful of usefulness? The end is also magnetised to keep paperclips and other metal objects close at hand. Also available online for under $20 at Amazon.




How To Reduce Paper Usage In The Office

In our previous article, Increase Office Space By Minimizing Paper, we explained how reducing paper usage in the office can in turn have a positive impact on the office space available. Now we look at exactly how you can reduce that paper usage to reap the benefits.

Make it harder to print

Sometimes it is just too easy to print off documents. You could try to discourage this by making it harder to print by:

  • Having less printers in the office
  • Positioning the printers out of the way, so you need walk further to pick up your print job
  • Limit the number of pages in a print job – either as a suggestion to staff, or control the setting in your computer systems. If you need to print a large document, send it to your local print shop. It will be cheaper and easier for them to do the printing

Email more

If you traditionally print off invoices and statements to snail-mail to customers, try emailing them instead. If your software doesn’t support an export of reports to PDF, try something like Cute PDF. It’s free and it is like a special type of printer that prints to a PDF file, instead of paper.

You will also save money on postage, envelopes, and the labour of folding paper and addressing the mail.


Row Of Green Ring Binders

If you have never used a document scanner with a sheet feeder, prepare to be amazed! Even on many of the basic models you can dump a pile of paper in, back to front, upside down, and mix odd sizes of paper (including receipts). The scanner works it all out for you. Typically you output to PDF files which you can store on disk in whatever folder and file naming structure you desire.

There are many benefits to digitizing documents, including:

  • Less need for filing cabinets and storage
  • Ease of backup – you can’t take those filing cabinets home, but you can take a USB drive with the same material
  • Ease of passing files around to staff and associates, no need to photocopy. No need for the bookkeeper to take originals off site
  • Some digitizing software also has OCR (Optical Character Recognition), which attempts to work out the text in the document. It isn’t necessarily 100% accurate, but it might be good enough for searching through thousands of files in a few seconds.

Periodic Cleanout

Do the ‘Spring Clean’ at least once a year and clear out filing and storage cabinets of old files. Check your local tax authorities for retention, for example the IRS recommends some documents be kept up to six years.

Also throw out old catalogues, brochures, and other printed material that serve no useful purpose. Sometimes even books and reference manuals have past their due date and need to be recycled or passed on to somebody else.

Encourage Good Behavior

This isn’t easy but will have the biggest long-term impact. If your workplace is the kind where emails and other documents are printed out for reading and reviewing, it is now time to change. Encourage staff to read from the screen – first starting by doing it yourself to set the example. Let other people know what you are doing and you might get a few followers.

You might need help from your IT guys to make the ergonomics work for staff. Larger screens, tweaks to software (such as font sizes), or perhaps some cheap tablet computers could all help if there are technical reasons why so many documents are being printed.


Reducing paper usage in the office is not an easy job, but it is well worth it. You will reduce operating costs for your business, reduce the need for storage space, and help the environment as at the same time. Utilizing the technology in your office such as scanners and email is a great starting point because it is already there, or just needs a little effort to make it work for you. Don’t forget to do a thorough clean out every year – because as each year passes there are probably many folders of documents that can be disposed of – and unless you take action they will keep building up and taking up space!


Increase Office Space By Minimizing Paper

To make your office appear larger and maximize the space available you sometimes need to take a step back and look at behaviors, rather than physical equipment. Reducing paper is one such example of a change you can make to your office that can have a big effect on how much space you really need. The behavioral change will, in turn, reduce the dependency on physical equipment.


Filing cabinets and bookshelves can take up a significant amount of floor space, and in a small office, space is at a premium. By reducing general paper usage, such as reading on screen instead of printing, digitizing invoices, receipts, statements, and other general paperwork, you can reduce or eliminate the need for so much storage. Also consider the length of time to retain documents and what relics from history you are keeping in those cabinets: perhaps you can cull some material that will never be used again?


Small Office Laser Printer

In general if you reduce your dependency on paper you should be able to reduce the number of printers required for your office. With a lower demand for printing you might be able to get away with a compact printer next purchase. Lesser printing also means less consumables such as copy paper and toner, which in turn means less running costs and less storage space needed to house spares.

Desk space

An indirect benefit of reducing general paper usage around the office is that people will not have so many physical files, papers or documents to keep close by. Large desks are no longer required when you only need enough space for the computer and one stack of files.

Bins and Recycling

Less paper usage will result in less rubbish or recycling. You will not need as many bins in or outside the office.


Staplers, paperclips, folders, etc all take up space – typically in the stationery cupboard. With a lesser demand for paper you probably don’t need so many spares on hand. If you have shredders in the office you might also be able to eliminate them and free up floor space.


So how do you start reducing paper? In our next article we will detail some methods to get started.

The idea of a truly paperless office is outdated and in most (if not all) industries will never happen. There is something quite nice in the tangible feeling of paper, or the ability to draw ideas in freehand with a pen. However you can reduce paper usage and in turn, reduce a lot of the need for office furnishings, big and small. You will also save money and help save the environment. For more tips on minimizing paper use and making your office more eco-friendly, check out The Environmentally Friendly Office.

Tips For Selecting A Small Office Printer

When you walk in to any technology or office supplies store to buy a printer for your computer it is easy to be overwhelmed by the choices available. It is wise to do some research beforehand to try and narrow the choice and pick the printer that is best for your business. Here are a few tips to selecting a small office printer:

Ink or Toner?

Laser and LED printers use a toner, instead of ink, and are quite affordable these days. Generally speaking we would recommend a toner based printer for a business, instead of an ink jet printer. They offer good print speeds (compared to ink jet printers) and you won’t find yourself replacing toner as often as you would with ink. However ink printers might be a better choice if you plan on printing on to specialty paper, such as photographic paper. The color with ink jet printers is much more vivid.

As with any printer you should compare the cost-per-page for replacement consumables. What might appear to be a very cheap purchase price could be expensive over the long term. To calculate cost per page, take the purchase price for a toner (eg $90.00), divide by the number of pages that the toner will last for (often 5000 pages at 5% coverage but check), and multiply by 100 to get the cost-per-page in cents.

Example: $90.00 divided by 5000 multiplied by 100 = 1.8 cents per page.

You can calculate cost-per-page from a number of different models and brands to see what is more economical.

Paper sizes and paper traysSmall Office Laser Printer

Consider what size paper you are going to print on, if you are deviating from the standard Letter or A4 size. Pretty much all printers have a manual feed if you need to print smaller, such as an envelope. However if you want to print smaller sizes regularly you should look for a printer that has a second paper tray that fits your desired media.

Similarly if you intend printing on large format paper (such as A3) this will dramatically narrow your choices and will incur a greater cost. The demand for larger formats is low and so the options are limited and substantially more expensive. It might be easier and cheaper to head down to your local print store to print the occasional large format document.

MFC or Dedicated

MFC stands for Multi-Functional Device. These are printers with scanning, copying, and faxing built in. Although you might not require such features every day, they can be handy to have in case your other scanning or copying device has a problem or is tied up with other staff.

A dedicated printer on the other hand is likely to be faster at printing, have less things to go wrong, and fewer buttons to operate.

Computer Interface

Every printer these days will have a USB interface. We recommend selecting a printer with a network interface (sometimes called LAN, 10/100, or Ethernet). The advantage of these is that the printer does not need to be connected to a turned-on computer to operate, and so can be placed in the office in a convenient location.

Many modern small office printers also have Wi-fi (wireless network) capabilities, which is great if you have laptops that need to print, but are not always wired in.

From a technical viewpoint the network printers are not as difficult to install as they used to be. You now insert the CD in to your computer, run the install program and it will discover the printer on your network and install the driver for you. The software can also be downloaded from the manufacturer’s web site.


If you are accustomed to printing single-sided documents you might not imagine how useful an automatic duplexer can be. Duplex printing means double-sided printing; printing on both sides of the paper. This can dramatically reduce paper usage in your office, which is good for the environment and good for your bottom line. Other environmentally sound ideas for your office can be found in this article of the Small Office Ideas web site.

Duty Cycle

Finally if you are evaluating office printers the product literature often quotes a duty cycle number. This is a recommendation from the manufacturer of the maximum number of pages you can print in a month through the printer. Our experience suggests that this number is highly exaggerated, and you should divide by three to get a genuine number. Pushing the printer every other month is ok, but regular over-printing will wear down the mechanics inside and you are likely to need to get the printer serviced quite frequently.


Above we have detailed some key factors in narrowing down your choice for a new printer. If you make a few easy decisions before you start looking, you should be able to find a printer that is best for your small office and performs year in year out.

The Environmentally Friendly Office

An environmentally friendly office is good for the environment and good for your bottom line. Reducing energy consumption saves dollars and emissions. With prices continually rising due to various environmental and carbon taxes, now is a good as time as any to go green and eco-friendly. Here are five simple ways to get started:

Raise Awareness

Talk is cheap – so do more of it! You should ask staff in the office what changes can be made to become more energy efficient and environmentally sound. Even if you aren’t a manager you can still make a difference, starting at your own desk, and share ideas around. The chances are your workmates have done some things at previous jobs, or at home, or at their kid’s school, to help the environment. What cheap and simple ideas can you bring in to this office to help get you started?

The great thing about this is activity is infectious. A change you make in your office might be replicated at home, or other organisations, and the pattern continues. Even if your small office cannot make a big impact, the attitude will propogate through your community and together a difference will be made.


This is an easy one: replace incandescents with flourescents. In some places around the world you can no longer purchase incandescent lights, thanks to governmental policy to reduce energy consumption.

You might even consider replacing arrays of screw-in down lights with banks of flourescent tubes. They are no longer the buzzing annoyance they once were. Quiet, cheap, long lasting, and great reflector systems can spray a lot of light over the room with little energy consumption.

Check the air conditioning

Air conditioners can consume a lot of electricity, which means carbon emissions at the power plant, and an electricity bill to match.

Sometimes in office environments we get so used to turning on the air con and leaving it on all day. Is that necessary? Is there any natural ventilation, such as opening a few windows and/or using just a fan, that could help move air through the office?

A green office can save you money and save the environment

A green office can save you money and save the environment

If you must have the air conditioning running, check the temperature. Just a degree or two warmer and you can save 10% on the power bills for cooling each year!

If you have an old split system air conditioner, check it’s energy efficiency. Perhaps it is time

to replace with a more efficient inverter model. Inverter air conditioners run at different speeds, rather than a stop-start motion. They are quieter, more efficient, and less prone to breakdowns. The cost of replacing an air conditioner unit might be cheaper than keeping your older, louder unit running year in year out.

Use recycled paper

We now know that the paperless office is a work of science fiction. More than ever we are printing stuff out and working with paper copies. So why not make the switch to a better paper for your printers?

Next time you are ordering in paper, or down at the office supplies store, have a peek to see what else is available. It might cost a bit more, but the cost-per-sheet difference is probably in fractions of a cent. It’s a small change but an easy one to make.

If nothing else do a little investigation to see where the paper is sourced from. Managed plantations are good. Brazilian or Indonesian rainforests are not so good.

Also try re-using scrap paper. Most of us do this already but in case you don’t, you can save a few sheets of paper and use it instead of purchasing notebooks. Cutting the page in half gives a nice ‘notebook’ size that is great for writing down notes at the desk, doodling, sketching ideas, etc.

Finally, don’t forget to recycle your recyclables. Make a habit of having two bins available everywhere: one for paper recyclables, and one for garbage.

Check for rebates, incentives, and more ideas

Your local energy company and local government probably has a web site full of green ideas and options. Check for governmental rebates and incentives: you might be able to get a discount on installing solar panels, or rainwater tanks, or switching light globes, or any number of other purchases that you might consider making.


Going green and staying true to your word is easy, and you don’t need to go overboard with policy changes or major investment. You just need to get started with a few small changes and work upwards from there. Whether you are making changes to save the environment, save on expenditure, or both, you can make a big difference to your office whether that be large, small, or a home office.

Looking to go green on a different level? Check out our guide to office plants and greenlife. It’s a great way to pretty up the office, plus if you pick the right plant, it will clense the air for you as well!

Five Fun And Cheap Ideas To Boost Staff Morale

Sometimes the budget does not stretch very far when working in a small business, or in a small office away from a larger business. You cannot afford to install pinball machines, ping pong tables, and chill-out rooms with bean bags. You wouldn’t have the space anyway. Here are five fun and cheap ideas that any little office can implement to help boost staff morale and improve productivity:

Go out for drinks or dinner

Let’s bring back happy hour. It doesn’t need to be every week; it could be every fortnight, or just once a month. Day-to-day firefighting at work can take a toll. You might work next to each other but socially you are isolated and don’t make time to find out more about the people you work with. The chance to socialize away from the office helps strengthen interpersonal relationships with staff. And in the world of business, relationships matter. This event does not need to be an all-out drinking session. You could go out for dinner, or just share a pizza in the park. Whatever feels comfortable to staff.

Network games

Having Fun In The Small Office

Having Fun In The Small Office

The idea of network gaming on your computers might initially turn some people off. Try to at least give it a go. Find somebody (possibly a younger staff member, or a teenage kid of another) and get him or her to set up your computer network with a multi player game. Older, simpler games are great because they don’t need fancy computer hardware and are easier to learn. Hold it at the end of the day and/or week when most people are switched off anyway. Even non-gamers can usually figure things out, or simply enjoy the screams of delight from other staff. Blowing up the boss with a grenade launcher has never been so much fun!

Birthday Celebrations

Do you know the birthdays of all your office staff? You should! Have a little celebration when the special day comes around. All it takes is a cake bought from the shop on the way in to work, a few candles, and a rowdy rendition of Happy Birthday To You to liven up the afternoon!

You could snap a picture on your phone and start a collection to pin up on the notice board. Even the grumpiest birthday boy or girl will appreciate the recognition.

Free Snacks and drinks

This is not as expensive as it sounds. Drop in to the supermarket and hunt for specials on cans of soda, candy, chocolate, nuts, fruit, cookies and other snacks. Some air tight jars or containers will keep them fresh and tasty for weeks. It’s the cure for people who tend to doze off in the afternoon, and don’t have any food on hand to keep them going through to the end of the day.


100% free and 100% effective. Just smile more. Work is not that bad. Share a joke, or a funny story, or just say hello to others as you come in the door each morning. If you aren’t a smiler, practice. Even if you don’t feel like smiling, please try it. It is infectious.


Five fun and cheap ideas to boost staff morale in your small office environment. There are hundreds more and these are just a few of our favorites. What are yours?

Beating That Confined Feeling In The Small Office Environment

Small and home offices need a few sharp stategies to avoid that confined sensation. There will often be a minimal level of ‘stuff’ necessary to just make the office operate. The following are some space-saving ideas to turn that crowded office towards a more productive one.


Additional lumination

A home office showing smart storage and lighting solutions

Sometimes the issue is basic: you simply do not have sufficient light. The confined experience you’ve got could just be a shadow. Examine your ceiling lighting. Fluorescents will be weaker than incandescent or LED lighting, so you may require more of these to fill up the room with light.

Also look at your table: have you got a table light? In many places of work tables are situated against a walls, and consequently with overhead lights they are usually behind your office chair. You may be creating a shadow over your workdesk and for that reason an economical table lamp can certainly help brighten your personal work space.


Unlock your window space

Further to artificial lighting, check out the sunlight pouring in in to your office. When you’ve got a window, consider what is surrounding it or shielding it. Bookshelves and cupboards which are positioned near the window frame perhaps is decreasing the perspective that light enters in the room. Try relocating those furnishings a number of inches to the side which will permit more light to come in and saturate the room.

For those who have curtains or coverings over your window, should they be opened up? If you’d like to keep these things closed for personal privacy reasons, or perhaps to avoid glare from the sun, you may want to check out something semi-transparent which will soften the light and shield you.


Tidy up the desktop

This holds for the pieces of furniture variety of desk, and the desktop on your computer . Clean it up! Do away with anything except the things you require.

Desk clutter in a home office that is contributing to that confinement feeling

On your furniture desk this means only keeping the documents, documents, and devices you require at the moment. Whatever else really should be away from view and out of mind. With your computer desktop the same is applicable. Wipe out all the icons and only have the programs and data files you really need.

All those items in front of your vision are potential distractions from your work that you should be doing.


Go up with shelving

Maybe you already have shelves, but are you taking advantage of them? You should think about extending shelving up to the roof. It is likely you have many folders, gear, and bits and bobs that you rarely use, but do not wish to throw away. So go vertical and put them up high. On the random situation you need to stand on a crate or stepladder to get them it certainly won’t be as terrible as tripping on them everyday because they are lying on the ground or taking up table space.


Combine or take away gear

The typical example is the MFC (Multi Function Centre) which combines a printer, photocopier, scanning device, and facsimile device all-in-one. These days there’s no excuse to have individual pieces of equipment.

In addition look around at specialized gear you could have such as binding equipment, guillotines, and laminating devices. Do you want them or would they be placed away to storage? Even better, give them to charity and on the situations you would like this sort of devices, head right down to a nearby copy centre and make use of their own.


We would all prefer to have more office space yet it is not always feasible. By employing some of these hints you should be in a position to open up your office area and get away from that closed down, crowded sensation. A brighter, less cluttered area will probably inspire work productivity and creativity, and help keep your head focused entirely on the task at hand.

How To Set Up A Small Office Computer Network

Getting all of your computers hooked up in your small or home office can be easy, affordable, and effective. Before you call in your IT person to help you out here are the things you want to think about so you can give him or her some direction.

Wired or Wireless

Working wirelessly on the small office network

Ten years ago, perhaps even five, we would have recommended wiring the place up: running ‘Cat5′ or ‘Cat6′ cables through the walls. Not so now. With the latest Wireless-N Wi-Fi systems giving great speed and coverage over a wider area you might want to save the cost and effort of cabling. For general web browsing, email, copying of documents and spreadsheets, and working on your typical business management software, you shouldn’t have any reason to doubt wireless performance. If your small office isn’t so small after all, wireless repeaters and boosters are available and are relatively cheap at less than $100.

Where you might want to remain wired is when:

  • Your office already is cabled up, and all you need to do is plug in a network switch, or
  • You work on large documents and need to copy these around regularly: such as large raw images from cameras, video files, and large databases, or
  • Your IT guy has issues about Wi-Fi security or other technical restrictions. Take note: IT guys are often very busy so if they are recommending something it probably means they are trying to save more work and headaches for both yourself and themselves down the track.

Data Storage

A ‘NAS’ or ‘Network Attached Storage’ is a great idea for storing files centrally. A NAS is a small box, connected to the computer network, that contains hard disks inside (at least 1, but often 2 or more: creating redundancy in case one disk dies). If you have a server (such as a Microsoft Small Business Server) you might already have ‘shared drives’ set up, which we can think of the equivalent of a NAS. If not, you can purchase a NAS for a couple of hundred dollars, plus a hundred or two more for some large disks, and be able to store everyone’s files centrally. All NASs come with various security options to restrict people to only the folders they need to work in.

We highly recommend a NAS over storing files on personal computers and laptops. They let people share documents far more easily, ensures that there is the ‘master’ copy of any one file centrally stored, and makes backups a breeze.


Printers these days often come with wireless capabilities, giving you freedom to place them anywhere in the office where you can find a power point. Even if you don’t need a wireless printer we would highly recommend getting a network enabled printer (also known as an ‘IP Printer’ or a printer with a ’10/100 interface’). A network enabled printer lets you plug it in to one of those blue network cables directly, and avoid the need to connect it to a turned-on computer for staff to print.

Small and home offices might get away with a single multi-function centre that does printing, scanning, copying, and faxing. Just make sure you purchase a reputable brand and, where possible, get it serviced regularly. It hurts when the printer starts playing up and there is no alternative in the office for staff to print to.

Also look at the ‘duty cycle’ quoted in the product literature, which states the maximum recommended number of pages to print a month. Realistically you would divide by three or four to get the ‘actual’ duty cycle: manufactures are unfortunately very optimistic about how much load their printers can handle!


Internet telephony (also known as ‘VoIP’) is increasing in popularity thanks to more affordable systems, cheap phone calls, and better internet connections from your office to your service provider. If you have a good internet connection, and your internet or VoIP provider is willing to guarantee that for telephony purposes, you might want to consider going for a VoIP system instead of the usual PBX.

VoIP will save you a lot on phone call charges, and give you greater flexibility such as being able to connect a headset in to a computer and avoid the need for a dedicated telephone handset. There are cordless phones that are VoIP enabled as well. For many small offices VoIP will also eliminate the need to call in a specialised telephone technician, since many IT people have enough knowledge to set up a VoIP system themselves.

Just be aware of the limitations with VoIP before you dive in:

  • If your internet connection is not that fast, or you have limited bandwidth or downloads, you might struggle to maintain call quality
  • Setting up VoIP phones requires a bit of technical knowledge, and nowhere near as easy as just plugging a cable in to a wall when you want to move phones around the office
  • If your internet goes down, or power, so will your phone system. You probably still want to have one or two analogue phone lines (‘PSTN lines’), or cell phones, for such downtime, and for making emergency calls.

Central point of control

Finally, get all the gear hooked up in one place: your internet modems, telephone system, server computers, NAS, etc. If you have a small room, or closet, or even just a free desk that is ideal. Having all the gear in one place makes it much easier to connect everything up and diagnose faults when they occur.


Setting up your computer network for a small office takes a small amount of planning but is important in today’s connected world. You just don’t want to be messing about once furniture and computers are in, and people have work to do. Invest a the time (and possibly a little expense) now to save a lot in redesigning it later.

For more ideas check out our articles listing for other great tips and tricks to make your small or home office more productive.